Privacy Policy

Effective Date: 21/8/2025
Company Name: The Life Laundress
Company Address: Cottons Yard, High Street, Yoxford, IP17 3EP
Contact Email: jill@thelifelaundress.com
Phone: 07765174918

1. Introduction

This Privacy Policy explains how The Life Laundress ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our domestic cleaning services or interact with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details – name, phone number, email address, address
• Booking details – service history, preferred times, property access instructions
• Payment details – invoicing information (we do not store card details unless explicitly agreed)
• Communication data – correspondence via phone, email, or web forms
• Website usage data (if applicable) – IP address, browser type, and browsing actions (via cookies)

3. How We Use Your Data

We use your data to:

• Provide and manage our decluttering services
• Process payments and send invoices
• Communicate with you regarding bookings or enquiries
• Improve our services and customer experience
• Comply with legal or regulatory obligations

We will only use your personal data when we have a lawful basis to do so, including:

• Contractual necessity (e.g. providing the service you requested)
• Legal obligation (e.g. accounting)
• Legitimate interest (e.g. improving services)
• Consent (e.g. marketing, if opted in)

4. How We Store and Protect Your Data

Your data is stored securely in encrypted systems or password-protected files. We take reasonable steps to:

• Prevent unauthorised access
• Limit access to necessary personnel
• Regularly back up data securely

5. Sharing Your Data

We do not sell or rent your data.
We may share your data with:

• Professional service providers (e.g. accountants)
• Payment processors
• Law enforcement or regulators (if required by law)

All third parties are required to protect your data and use it only for the specified purpose.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes it was collected, including:

• To fulfil our contract with you
• For legal or tax purposes (typically up to 6 years)

When no longer needed, we securely delete or anonymise your data.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing in certain circumstances
• Withdraw consent (if processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at jill@thelifelaundress.com

8. Cookies and Website Data

Our website uses cookies to improve your experience and collect anonymous usage statistics. You can control cookies via your browser settings.

See our Cookie Policy for more details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website and effective from the date stated above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Jill Ashton
Email: jill@thelifelaundress.com
Phone: 07765 174918